Bank customer service is normally very efficient, however when you notice that your bank has become the butt of jokes and other snide remarks, it is time to revamp and pull in your customer service reps for needed training.
Notify present and new customers of your continued commitment to helping with any service concerns by posting signs in bank windows, drive-through areas and in on-hold phone messages. The signs can be as simple as a short slogan thanking the customer for their business and a telephone number for customer service assistance. When customers feels that your bank tellers and other service personnel are accessible, the customers will be more amenable to coming to you with their service concerns instead of switching banks. Happy customers are usually loyal customers.
Make an effort to engage the customers in some form of chit-chat at each meeting. If a customer walks up to a teller to make a deposit, thank the customer for choosing the bank again (they could have very well placed that money under their bed cushion instead of depositing it into the bank). Make a point of asking an open-ended question to the customer to elicit any information about their daily life. If the customer mentions they are having a bout with the flu, you will have a loyal customer the next time they visit if you have a pack of cough lozenges ready for them along with their regular transaction receipt. The next time that cold rears its head and they happen upon your care pack while searching for cold medicine, the bank will be remembered and appreciated.
Notify all customers immediately anytime a serious mishap appears with the normal business activities by text message or any other instant tool. Should a glitch happen that could cause customer accounts to be affected right at the weekend, the customer will be glad they were notified and able to make arrangements to secure their money.