When you use certified mail, the U.S. Postal Service (USPS) gives you a receipt to prove that you sent the item and the recipient must sign a delivery receipt before the item can be transferred. These features prove that the item was sent and received. In addition, you can trace your certified mail while it is en route. The USPS provides their "Track & Confirm" service with each piece of certified mail sent.
On the Internet
Navigate to the USPS website, usps.com.
Enter your receipt number in the box at the right side of the screen that says "Track & Confirm."
Press the "Go" button. The website will display the tracking information for your certified letter.
Over the Phone
Dial "800-222-1811" on your telephone.
Respond with the words "track and confirm" when the automated woman asks what you would like to do.
Dial the tracking code from your receipt when the automated voice asks for it. Alternatively, you may speak it into your phone's receiver.
Say "yes" to confirm your tracking number after the automated woman reads it back to you. If the voice reads back the wrong tracking number, say "no," then reenter the number on the receipt. The voice will then give you the tracking information on your certified letter.
USPS Track & Confirm is available by telephone from 8 a.m. to 8:30 p.m. on weekdays and 8 a.m. to 6 p.m. on Saturdays.
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