Whether your business needs to report a lost package, get help with mail delivery or ask questions about your local post office, USPS makes it easy to initiate contact through the phone and its website. You can use the USPS location lookup tool to find contact information for local post offices along with the operating hours during which a postal worker will be available. The USPS website also lists a national customer care number you can call to get help through an automated system or to speak with a live customer service agent.
To find a local USPS number for a specific post office, use the "Locations" link on the USPS website and enter your location. You can call the national USPS number at 1-800-275-8777.
Find Your Local USPS Number
If you need to find out post office hours, fix issues with local mail delivery or check on a service available at a certain post office, you could get in touch with that location directly. The USPS website has an easy-to-use lookup tool that can help find contact information and other details for the nearest post office location.
You can visit the USPS official website and click the "Locations" link at the top of the page to bring up a form where you can either enter your city and state or your ZIP Code. Alternatively, you can click the "Use Current Location" link to have your web browser detect your location and put your coordinates in the location search field. Once you've set your location, you'll want to select the "Location Types" menu and choose "Post Offices" to filter out results for other types of shipping locations. You can then click "Search" to bring up the nearest post office results.
Select the location for which you're looking in the list to see detailed information such as the local phone and fax numbers, post office hours, address and available on-site and online services. When calling the local USPS number, check the retail hours listed so that you can get in touch with a live person.
Call the Main USPS Customer Service
When you need to contact the national number for USPS to check post office tracking, buy stamps, change your address, schedule a mail hold, find ZIP Codes and handle other general issues, you can reach the main USPS number at 1-800-275-8777. This gets you in touch with the customer care center and is available between 8 a.m. and 8:30 p.m. EST on Monday through Friday and between 8 a.m. and 6 p.m. EST on Saturdays.
This automated system uses a series of menu options to help you fix your problem or get the information you need. You can expect to use voice prompts to describe your reason for calling and to navigate the system. If the automated options alone can't solve your problem, you should get the option to speak to a live agent. Note that USPS may ask you to do a survey about the customer service you experienced before you hang up.
Consider Contacting USPS Online
As an alternative to calling USPS, you can visit the website's "Contact Us" page to find a link to email common questions. For example, you can request information about package tracking, report missing mail, request delivery, ask about local post offices and report an experience with a mail carrier. USPS suggests including as many details as possible, such as tracking numbers, shipping dates and addresses, so you can get a helpful reply more quickly.
You can also take advantage of the many services offered on the USPS website. The "Quick Tools" menu can help you track packages, change your address, rent a post office box, find postage pricing and hold your mail. You can also buy postage directly through the USPS website, schedule mail pickups and request free shipping supplies.