How to Complain to Lowes

by Melissa Lewis; Updated September 26, 2017

Lowes was founded in 1946, starting off as one small hardware store in North Carolina. As of 2011, Lowes has grown to more than 1,725 stores throughout the United States, Mexico and Canada. If you have a complaint about your Lowes experience or a product purchased at Lowes, there are several methods in which you can let your voice be heard.

Step 1

Provide feedback about your experience on its website. Click on the "Contact Us" link found at the bottom of the Lowes homepage. Click on "How can I provide feedback about my experience" next to the "My Online Experience" section. Fill out your name and email address and type your complaint in the Comments box. Click whether you wanted to be contacted regarding your comments, and submit your message. If you click Yes, a customer care representative will call you and you can further explain and resolve your issue. Otherwise, the company will send you an email to let you know it received your complaint.

Step 2

File a complaint about your store experience on its website. Click on the "Contact Us" link found at the bottom of the Lowes homepage. Click on "How can I provide feedback about my store experience" next to the "My Store Experience" section. Fill out the form, including your name and email, choose the location of the store from the drop down menu and type in your complaint. If you want to be contacted by a representative, click the Yes button and submit.

Step 3

Submit a complaint about a Lowes installation using the online comments form. On the Customer Care page, click "View All Frequently Asked Questions" under the "Product & Services" section. Then, click on "How do I submit a complaint about an installation experience?" Fill out the form, selecting whether you want to be contacted and submit.

Step 4

Call 1-800-445-6937 (1-800-44 LOWES) to complain about anything Lowes related, including product complaints, although they may refer you to the manufacturer. Lines are open Monday through Saturday, 7 a.m. through 11 p.m., and Sunday, 10 a.m. through 7 p.m. This method to complain about your experiences will yield in more immediate results than online versions.

Step 5

Go to the customer care desk at a Lowes to complain about your store or installation experience. You can also complain about a product and find out what to do next, which will vary among manufacturers. Ask to speak with the manager if the matter is not resolved or if you feel as if you are not being listened to. You can also write a letter to the store manager and mail it to the store.

About the Author

Melissa Lewis is a former elementary classroom teacher and media specialist. She has also written for various online publications. Lewis holds a Bachelor of Arts in psychology from the University of Maryland Baltimore County.

Photo Credits

  • Michael Blann/Digital Vision/Getty Images