Writing a letter to the manufacturer of a product, that you like or dislike, is a great way to inform the company of ways it can improve or maintain its current product. Through the Internet, writing to companies has become a simple and minimally time-consuming process. Whether submitting letters through traditional mail or delivering your thoughts through email, companies appreciate the time spent to help them improve their merchandise.
Write your experiences -- good or bad. Having every detail of your interaction with the product will aid in the manufacturer in it's ability to resolve the issue or maintain current quality.
Examine the product about which you are writing to locate the manufacturer's address. If no address is present on the packaging, the Internet can be used to access the product's website and gather the appropriate postal address or email address of a contact representative.
Include the product name, all identifying product numbers, incident date and purchase price of the product in your letter or email. Such information allows the company to determine if this was an isolated incident during production or if any other factors have effected the product about which you are writing.
Include ways in which the company can resolve your issue or concern if they exist. Product replacement, a full refund of purchase price and coupons from the company for future purchases are all possible forms of retribution.
Write a letter that addresses all of your specific concerns, but keep comments as polite as possible, omitting profanity, harsh tones or threats.
Finish writing the letter and put it aside for 24 hours, distancing yourself from the experience and rereading the letter after you've had the opportunity to calm down and rethink any overly harsh statements.
Send your letter or email, confident in knowing that your correspondence is making a positive difference.
A useful complaint letter focuses solely on facts and omits emotions. Make sure your letter clearly illustrates your point, while being as polite as possible.
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