Information Communication Technology (ICT) refers to all technology used to handle communications, including telephone systems, web sites, and audio and video transmissions. In its simplest terms, ICT encompasses information technology as well as traditional communications technology. Within the context of a business, ICT covers the entire spectrum from internal and external communications to marketing and data processing. Improving your ICT in your organization means maximizing the efficiency and effectiveness of communication and information in all departments, branches and locations.
Make a list of all of the ICT in your organization. This should include everything from word processing and spreadsheet software, internal telephone and email communications technology, internal chat or messenger services, as well as communications protocols between your organization and outside organizations.
Ask yourself what roles ICT performs in your organization. In a law firm, for example, ICT is used to store documents, securely communicate confidential information, relay communications between the firm and its clients/competitors, manage payroll, and market the firm to potential clients. Depending on the type of business you are in, ICT may perform all of these functions in addition to others, such as mass media distribution and security encryption.
Consult with your employees, partners and customers regarding the strengths and weaknesses of communications in your organization. If your organization is large (i.e. 1000+ employees, $50 million+ in annual revenue), it might be most effective to contract this task out to a market research firm as a survey project.
Make a list of ways in which ICT can be improved in your organization based on the feedback you received. You might find it helpful to seek the advice of an IT consultant to help you work out the details of this list.
Begin the process of streamlining ICT in your organization, possibly with the assistance of a consultant. Ensure communications equipment standards and protocols, as well as standards and protocols for storing and sending information, are uniform throughout the company. Ensure that all communication technologies in the company are up to date and mutually compatible. Remember, the goal is to make it so that communication transmission, reception and storage is standardized throughout your organization, making sure your organization communicates effectively and expediently.
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