A new employee typically receives training for specific job functions, however, it is important to consider continuing to train an employee throughout his career. According to ZeroMillion, an entrepreneur resource, a profitable company invests energy in training employees. By learning more skills, an employee can be more productive and assume additional responsibilities.
Training an employee in more than one job function is an asset to an organization. If one department has a spike in work, a person who has been cross-trained can easily move over and help out. Also, if a person in a department suddenly leaves, the department could suffer from lack of experienced personnel. A person that has received training can fill in until a new employee is hired for the position. Consider the struggle a small company encounters if only one shipping and receiving clerk knows the processes. If that employee decides to leave the company, the entire company could suffer as mistakes are made and production is slowed. Customers might have delays receiving a product and payments could be missed to suppliers.
To keep good employees, the employee must grow and develop. A particular job can become stagnant or the employee feels as if she is not advancing. When an employee receives additional training, she learns new skills that increase her knowledge and improves her job performance. Also, when an employee is weak in an area, training will help improve a specific function. For example, if an employee is a high performer on most of her job tasks but struggles to complete a monthly report, additional training will make the task go faster. It also will boost the employee's confidence and sense of accomplishment. To identify areas of weakness, an employer can use tools such as performance reviews to find out where an employee needs training. A performance review also reveals an employee's ambition where training can help keep the employee who might otherwise go to a new company.
Organizations have many opportunities to improve efficiency with new technology such as software programs. But if employees are not trained on the new technology, you risk only having a limited number of people who can do the job. Training a larger number of employees on new technology helps ensure you have the staff to use the technology, and as more employees learn special features, more efficiencies can be attained. If the software or new equipment is important enough to purchase, it should be important enough to properly train employees in its use.
When an organization is planning to grow in a certain area, it is beneficial to train people who are already in the organization. A person with experience in other aspects of the company is a good choice to train for an upcoming position. For example, if you are planning on opening a new store and you have a highly efficient person working in a non-managerial job, consider training him for the move. He knows the company's values and already has proved that he does his job well. It might be beneficial to move a current employee than risking an important position to an unknown person from outside the company.
Debbie McRill went from managing a Texas Department of Criminal Justice office to working for Compaq and Hewlett-Packard as a technical writer and project manager in 1997. Debbie has also owned her own businesses and understands both corporate and small business challenges. Her background includes Six Sigma training, and an Information Development career with journalism and creative writing as her passion.