Quality assurance is a system companies use to review products, and the production system, to ensure consistent, quality results. Manufacturing organizations, as well as service industries, can employ quality assurance techniques. A quality assurance system can help your company identify weaknesses and inconsistencies in the service or production method.
Quality assurance systems identify areas that result in scrap, or products that don't meet company specifications. When the company reduces its number of defective products, it experiences scrap reduction. Scrap reduction results in savings; identification of defects early in the production process decreases the cost to the company, because fewer man-hours and materials have been used.
A quality assurance team can reduce the amount of inspections required in a manufacturing organization. The quality assurance team is separate from the production group, and can therefore be objective in identifying time-wasting areas during production. They also ensure that production workers don't use valuable production time to inspect or evaluate the production system.
Increased Customer Satisfaction
The quality assurance system improves the quality of products and services, which increases customer satisfaction. Customer satisfaction leads to repeat business, customer referrals, increased sales and profits. A quality assurance system eliminates defective products and continuously evaluates the process to improve products and services. Quality assurance can result in a consistently reliable product or service. Increased reliability in the end product results in customer satisfaction and brand loyalty. Companies with reliable quality gain a favorable reputation in the industry.
Improved Employee Morale
Employee morale is higher in a company using a quality assurance system, since the organization is more likely to run well, and actively seeks methods for improvement, according to the National Institute of Accountants. For example, a system of quality assurance, such as Total Quality Management, involves employees in the process of quality improvement. Employees become stakeholders in the organization and its success. Improved employee morale results in less absenteeism and turnover among workers.