Quality management is a necessary part of the business world. QM programs keep companies in compliance with important standards, regulations, safety protocols and laws by performing monitoring activities, such as audits and tests.
According to the Massachusetts Institute of Technology (MIT), quality management programs are designed to ensure that products do not contain defects so that customers are safe and satisfied. In industries that provide services, quality management programs monitor the quality of services to ensure excellence and detect areas of deficiency.
Quality management programs have protocols, procedures, standards, guidelines, rules and laws built into their infrastructure. Since quality management programs are compliance-driven, systems must be able to recognize when a process, part or product is out of compliance. Quality management programs are overseen by employees, but certain functions, such as audits, may be performed by software programs.
Quality management programs perform monitoring, testing and auditing activities. They are also in charge of enforcement activities that may require corrective action plans to be written or process improvement protocols to be put in place by the company.