Non-emergency transportation is a service that is needed and valued by many. Elderly, handicapped and people undergoing treatment may not be able or allowed to drive but need to attend medical appointments. Providing transportation requires planning to decide on service areas, safety concerns, and the amounts to charge. The amounts charged for non-emergency transportation depend on the amount of services you provide, the distance you travel, and the level of work involved.
Contact other companies in your local area that provide non-emergency transport. If your local area doesn't offer the service, move your search to nearby cities or counties. Inquire about the service area, charges, and other areas to help you determine how comparable the service is. Does the company pick up from the patient's home, assist the patient from the house to the vehicle, assist the patient into the doctor's office, or is the service simply transportation where the patient is required to ambulate to and from the vehicle.
Review and compare the information from all companies. Do you offer more or less benefit to the patient than the other companies? Do you travel longer distances? Do other companies offer a discount to certain groups of people such as senior citizens? If more than one person is picked up to travel to the same location, is there a discount given?
Set your charges based on what you offer compared to other companies. If you do not have the ability to transport customers in a wheelchair, do not charge the same amount as a company who can offer that service. If you are a new company, don't expect to break Into the market and charge more or even the same as established companies. Be prepared to offer initial discounts to new patients. Be aware that many patients are in fragile conditions both medically and financially.