How Do I Get QuickBooks to Print to a Thermal Receipt Printer?

by Jackie Lohrey ; Updated September 26, 2017
Use custom print settings to get QuickBooks to print to a thermal receipt printer.

A common task performed when using QuickBooks in a retail setting is printing customer receipts. Although some businesses may print hundreds of receipts per day and require a sophisticated approach to creating and printing receipts, companies that print fewer receipts on a daily basis may desire a less sophisticated and more cost effective option. An alternative is to install a thermal receipt printer in the QuickBooks print folder and make it the default printer for receipts. Although QuickBooks cannot print to a thermal printer using default print settings, custom settings will get QuickBooks to print to a thermal receipt printer.

Install Receipt Printer

Insert the printer installation CD into the computer, and click “Cancel” when the Installation Wizard message box appears.

Plug the printer into a power source, and turn the power on. Plug the USB cable into the printer, but do not connect it to the computer until setup is complete.

Navigate to the Windows Control Panel, select “Printers” and then select “Add a Printer.” Select the “Local Printer” option, and click “Next.”

Video of the Day

Brought to you by Techwalla
Brought to you by Techwalla

Clear the “Make this the default printer” checkbox if you do not want the receipt printer as the default printer, and then select the “Have Disk” button to allow Windows to access and install the correct print drivers.

Verify that an icon for the receipt printer is in the Windows printer folder, and then connect the USB cable to the computer.

Modify the Sales Receipt Template

Select “Lists” and then “Templates” from the QuickBooks menu. Select and open the sales receipt template you want to customize, click “Additional Customization” and then click “Make a Copy.”

Type in a name for the sales receipt, such as “Thermal Sales Receipt.”

Select the “Print” tab and then “Use specified settings below for this Sales Receipt." Select the “Paper Size” drop-down box, and select “Custom” to set the paper size, such as 3.5 inches by 11 inches, for your receipt. Select desired options in the “Header,” “Columns” and “Footer” tabs to set the receipt layout.

View and approve receipt layout by clicking the “Print Preview” button, and click “OK” when you are satisfied with the look and feel of the receipt.

Link Receipt Printer to Custom Receipt

Select “Printer Setup” from the QuickBooks “File” menu. Choose “Thermal Sales Receipt” from the “Form Name” drop-down box.

Select the receipt printer as the default printer for the “Thermal Sales Receipt” by selecting the receipt printer in the “Printer Name” drop-down box.

Finish setup by clicking the “OK” button.


  • Check the box your printer comes to see whether it includes a USB cable before purchasing one.


About the Author

Based in Green Bay, Wisc., Jackie Lohrey has been writing professionally since 2009. In addition to writing web content and training manuals for small business clients and nonprofit organizations, including ERA Realtors and the Bay Area Humane Society, Lohrey also works as a finance data analyst for a global business outsourcing company.

Photo Credits

Cite this Article A tool to create a citation to reference this article Cite this Article