How to Start a Home Delivery Service for Medical Supplies

by Rhonda Campbell; Updated September 26, 2017
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Home delivery medical service providers transport quality home health care products to seniors and other people with special health care needs. Patients order products over the Internet, via mail or by telephone and provide recommended delivery dates and times. Patients also pay for medical products online or by providing their billing information over the telephone. Types of products delivered to clients include vitamins, monitors, special clothing such as adult diapers and dental care and blood pressure equipment.

Step 1

Complete two years of medical specialist training at an accredited college, university or medical school such as South University, the Melbourne School of Medicine or Sanford Brown Institute. Take customer service, collections, billing, Occupational Safety and Health Administration (OSHA) and Health Insurance Probability and Accountability Act (HIPAA) courses as well as training in handling biomedical, lab and pharmaceutical supplies and equipment.

Step 2

Write a concise business plan. Provide an in-depth overview of your business including the products and services you will provide. Include detailed marketing plans, information about your management team and write-ups on other competitive medical supply home delivery businesses in your area.

Step 3

Establish ownership. Decide whether your medical supplies home delivery service will be a sole proprietorship and owned solely by you or whether the company will be a partnership and owned by two or more people. If your company will have a broader ownership, decide whether the company will be a publicly owned corporation or a limited liability company (LLC). Contact your state's requirements for an LLC to determine if your delivery service business meets this classification.

Step 4

Register with local and federal agencies. Request an Employer Identification Number (EIN) by completing the two-page SS-4 form. Keep in mind that if your delivery service is a sole proprietorship, your Social Security number may be used as the EIN. Apply for an EIN online or call the federal Business and Specialty Tax Line at 800-829-4933 to request an application. International applicants should call (215) 516-6999.

Step 5

Obtain solid insurance coverage. Talk to current medical supply business owners and ask them for the names of reputable insurance companies that meet the needs of home delivery companies. Obtain a good liability insurance provider. If you hire drivers and other employees get worker's compensation insurance. Check with your insurance provider to find out if you need additional coverage for your business.

Step 6

Hire drivers or find a reliable shipper. Ensure all drivers or shippers that you work with receive training on how to handle biochemical and other medical supplies and equipment. Contact drivers you hire to provide information for a private investigator or organization such as Hire Right, Intelli Corp and Info Cubic to complete a background check on the individual driver.

Step 7

Market your service. Build a website and write and distribute press releases to announce that your business is open for customers. Hire a professional website designer to add customized and secure order pages on your website. Upload product images to your website and provide your contact information including email, telephone, fax and street address.

Join medical associations. Attend networking events and distribute your contact information. Sign up to speak at medical seminars, conferences and training events to establish yourself as an expert in your field, build trust and establish credibility.

About the Author

Rhonda Campbell is an entrepreneur, radio host and author. She has more than 17 years of business, human resources and project management experience and decades of book, newspaper, magazine, radio and business writing experience. Her works have appeared in leading periodicals like "Madame Noire," "Halogen TV," "The Network Journal," "Essence," "Your Church Magazine," "The Trenton Times," "Pittsburgh Quarterly" and "New Citizens Press."

Photo Credits

  • http://www.badspiderbites.com/images/medical-supplies.jpg