Business protocol is a general term that may define several aspects of a business. Everything from behavior and dress to task execution is defined under a business’s protocol. These guidelines are typically defined for each employee upon being hired. Employees might be asked to provide written proof that they have read, understood and agree to the terms of their company’s protocol.


The purpose of business protocol is to encourage all employees in a company to act in a uniform manner. Business etiquette can be developed for face-to-face meetings and conferences, and phone calls or e-mails with the public, partners or donors. A business can brainstorm difficult questions that might be asked by the public, partners, donors or the media and provide employees with positive ways to answer these challenges. Business protocol helps to ensure that all employees understand their role in the company, the tasks and challenges they face, and how to execute them as quickly and accurately as possible.


A business may provide business protocol and etiquette training for its employees. These trainings may occur at another location or on-site where the business itself is located. Etiquette Expert notes that an increasingly diverse workforce requires such training to help people from all walks of life communicate with each other and work together. Protocol and etiquette may help bridge economic, cultural, knowledge and language gaps.


Business protocol helps present a uniform, professional face to the public, to partners and to donors. Business protocol may unite employees under common goals and ensure that tasks are executed to the preferences of the company’s owner. Confusion is eliminated and employees may be trusted to perform tasks quickly and independently. Employees who are presented with a business’s protocol and etiquette up front will be able to make informed decisions about whether the company is right for them.