Hotel maintenance workers perform various daily duties based on their department, position and the property's needs. For example, chief engineers may maintain large pieces of equipment, such as duct systems, while landscaping workers are responsible for the outside appearance of the property. Daily and periodic checklists ensure that a hotel is running smoothly and looks its best.
Maintenance workers may be in charge of checking specific rooms or areas each day to search for signs of abuse or normal wear-and-tear, such as loose table legs or holes in chair cushions. They review inventory levels, and inspect boiler and laundry rooms, hallways, common areas and emergency exits. Guest rooms may be inspected by housekeeping or maintenance staff. According to the Environmental Protection Agency, daily reviews of recently occupied guest rooms should include a thorough investigation of mattresses, box springs and headboards for bed bugs.
When issues are brought to light, general maintenance workers begin making repairs right away. They change burned-out light bulbs, replace batteries in smoke detectors, caulk and paint over dings in walls, and tighten bolts on leaky sinks. Other projects may require more time and outside contractors. For example, tending to rotted or broken pipes usually requires a licensed plumber, although maintenance crews may initially diagnose the problem.
Maintenance workers may respond to work orders throughout the day, attending to the most severe ones first. Work orders detail issues noticed by guests or other hotel staff that must be addressed by a member of the maintenance department. If the work doesn't require an engineer or contractor, laborers gather the supplies they need and head to the location specified. Work orders can entail any type of activity, from fixing a computer's internet connection to installing new door handles or locks.
Special requests from guests may find their way to a daily maintenance checklist.
For example, workers may have to set up accommodations for disabled guests to fulfill obligations under the Americans with Disabilities Act. The American Foundation for the Blind reports that these modifications may include setting up equipment like talking clocks and large print thermostats, and adding or altering lighting in common areas. In these situations, the following day's checklist may contain notes to undo these changes once the guest checks out.
- Hcareers: Hotel Maintenance Jobs
- American Hospitality Management Company: Maintenance and Repairs: Are We Ever Caught Up?
- Environmental Protection Agency: Daily Mindset
- IDCON: Part 1 -- Maintenance Planner's Checklist
- Tallman Hotel: Job Description: Maintenance Engineer
- American Foundation for the Blind: ADA Checklists for Hotels and Motels
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