A beauty salon is a business that offers services such as haircuts, hair coloring, hairstyling, manicures, pedicures, facials, waxing, eyebrow shaping and body wraps. Salons can be high-end or very low-key. Two of the most important elements of a beauty salon are customer service and customer satisfaction. A beauty salon employs hairstylists, waxing specialists, aestheticians, eyebrow shapers, manicurists, facialists and often a receptionist or general manager. The general manager oversees the staff and makes sure that the customers are treated well, comfortable and satisfied with the final product. The general manager also handles appointment bookings, makes sure that everything in the salon is running smoothly and ensures that all concerns are met.
Staff and Setting
A beauty salon must employ highly skilled, professional staff members who are licensed by the state. Licenses usually have an expiration date and must be renewed on time. The beauty salon owner or manager must make sure that all staff members have valid licenses. A profitable salon must be located in a strategic area with lots of foot traffic to gain and maintain a strong clientele. The salon itself must be extremely sanitary, clean and well-stocked with products such as hair dye, combs, scissors, foil, nail polish, wax and other necessary products. It must have a shampooing station as well as separate workstations for each staff member. The cleanliness of the salon is very important since it raises the reputation of the salon and brings in more clients. The floors must be swept of all hair every day, and styling tools must be cleaned after each use.
Typical Work Day
Like any other business, a beauty salon works by providing a service to customers. A successful beauty salon is highly organized with a skilled staff that can provide customers with a variety of services. Appointments may be booked in advance, or clients may be able to walk in without making a prior appointment. Clients are charged for the service immediately after its completion, and a standard 15 percent tip is customary. The salon will usually try to book a future appointment for clients before they leave. This practice helps the salon build a large clientele.