Customer service is a very important aspect of retail stores. Keeping your store clean and inviting to customers is part of providing quality customer service. Whereas a dirty store can detract customers and have them head to a competitor, a clean store offers a sense of comfort and confidence in your products and your store. Learn the necessary tasks for cleaning and the best way to complete them to keep your customers satisfied.
Organize items that are out of place. Create a system for returns so that, if a customer returns an item, it will make it back to its rightful location that same day. Move products to the location where they belong if they are out of place.
Add antibacterial cleaner to a cloth. Wipe down solid surfaces, shelves and checkout lines or tabletops.
Spray window cleaner onto the inside and outside of the pane. Use a sponge to scrub the spray from top to bottom. Wipe your sponge with a paper towel in between sprays. Squeegee the window. If it makes too much noise, add more spray cleaner or soap to the cleaner. Clean the window frame around the pane with a sponge.
Push a large wheeled trash bin to each area where you have trash cans in the store. Take out the trash bag for each trash can. Knot the bag and dispose of it in your bin. Add a new trash bag to each can. Tie a knot on the end of the bag so that when a customer or employee drops something in, the bag will not fall into the trash can. Tie the large bag in your rolling trash bin and dispose of it in your dumpster.
Use a dust mop to sweep the floors. Place the mop on the ground at a 45 degree angle and start at the beginning of an aisle. Push the dust mop to the end of the aisle. Pick up the dust mop and shake it so the debris comes off. Repeat this process for every other aisle. Combine the piles of debris together and pick it up with a dustpan. Dispose of the debris in a trash can.
Clean the restrooms. Put on disposable gloves. Wipe down all sinks and hard surfaces with an antibacterial agent. Replace used supplies including soap, toilet paper and paper towels. Sprinkle a bathroom cleaner in each commode and wipe down the sides, the seat and the inside of the toilet bowl. Use a toilet brush on the inside of the bowl, being sure to scrub hard-to-remove stains. Flush the toilets. Add a colored cleaner to the bowl. Leave a scent in each restroom by using a spray or an automated odor eliminator. Remove your gloves and throw them away.
Fill a mop bucket with an equal solution of floor cleaner and water. Place your mop in the bucket and wring it out. Decide whether the entire floor needs to be cleaned or if you will mop only the spots that you observe. Move the mop back and forth over the area that you are cleaning until you notice a shine or that you have removed a spot.
Spray buffing floor cleaner directly onto the floor. Turn on the machine. Push and pull the buffer back and forth over the area where you sprayed until the floor becomes shiny. Repeat the process for the rest of the floor, moving in 10-foot sections until you have cleaned the entire area.
- Ask your employees to clean small sections of the store during the day to decrease the amount of time it takes to clean the store after hours.
- Do not keep the buffer in the same location or apply pressure when buffing or you can damage your floors.