Congratulations on being called for a job interview at Kaiser Permanente, one of the largest nonprofit health plans in the U.S. More than 150,000 people who work for the health plan have successfully completed a job interview at Kaiser Permanente, and so can you. To interview at Kaiser Permanente, research the organization and the different departments; bring the information and writing utensils you need to the interview; dress appropriately and arrive early; greet everyone in a professional manner; be prepared to answer questions about how your experience compares to the job requirements; and have some questions in mind to ask the interviewer. Follow up after the interview with a note or card and wait for further word from the company.
Learn as much as you can about Kaiser Permanente. Before you go to the interview, visit the company website, read the annual report and read about the company's history. Familiarize yourself with the size and volume of the business, such as the number of health plan members; the number of employees, physicians, medical offices and hospitals; and the company's operating revenue. Visit the "Careers" section and read about the company's philosophy and core values. Learn as much as you can about the different departments at Kaiser Permanente.
Dress conservatively for the interview and arrive 10 to 15 minutes early. Bring copies of your resume, a notebook, a pen or pencil, additional job history information you might need to fill out an application and contact information for references.
Greet each person you meet with a firm handshake. Use direct eye contact and try to remember the person's name by addressing him with his name right after you learn what it is. Relax, be confident and begin conversations with small talk. For example, look around the person's office for photos and inquire about his family or an event or trophy pictured in the photo.
Have an understanding of the position for which you are interviewing. Match your skills and experience to the requirements of that position and be prepared to share examples of how you have successfully accomplished some of the same objectives or have successfully overcome similar challenges. Tell stories and use specific examples so that people can better relate to your experience.
Be prepared to ask a few questions about either the role or something that was discussed during the interview at the end of the interview. Let the interviewer know you were paying attention and that you are excited about the opportunity to work for Kaiser Permanente. At the conclusion of the interview, ask about next steps and a time frame for a decision, and reiterate your interest in the position.
Send a handwritten, personalized thank-you note to each person with whom you interviewed. Thank the person for her time and include something specific to the discussion you had so interviewing recognizes that you've sent a personalized note.
- Send a handwritten, personalized thank-you note to each person with whom you interviewed. Thank the person for her time and include something specific to the discussion you had so interviewing recognizes that you've sent a personalized note.
Steve McDonnell's experience running businesses and launching companies complements his technical expertise in information, technology and human resources. He earned a degree in computer science from Dartmouth College, served on the WorldatWork editorial board, blogged for the Spotfire Business Intelligence blog and has published books and book chapters for International Human Resource Information Management and Westlaw.