Usually only a building's maintenance supervisor and the local emergency services will be issued an emergency elevator key. These keys override the elevator system; when an elevator stalls or stops, the key can also be used to reset the system, which can resolve the problem. No unauthorized user should use the emergency elevator key; in some places, it is considered a criminal act. Some places require an elevator key to be located in a certain place known to emergency personnel.
Find the key switch on the elevator call panel. Usually this will only be found on the call panel of the building's main floor.
Insert the key. Turn the key to either "bypass" or "reset" and hold for a few moments to allow the control system to reset.
Return the key to the off position. Remove key. Test for resumed functioning by pressing the up button. The elevator should respond normally.
Tracie Harris lives in Atlanta and has been writing lifestyle articles since 2008. W.W. Norton is publishing her work in "The Seagull Guide" due out in 2011. Her writing has also appeared in "The Historian" and The Good Cook. Harris is a former social studies teacher. She holds a B.A. in history and secondary education from Agnes Scott College.