Opening a cash drawer is easy if you're ringing up a customer and you press "total" to ring up the sale. However, if you want to open the cash drawer when you aren't making a sale, it may be a little more complicated. Still, plenty of customers will want change when your drawer is not already open, so knowing what to do is essential to keeping satisfied customers.
Call to get the keys from the manager's office. Usually the manager of the store has keys to the cash drawer, but often he is not always on the selling floor. Call the manager on the intercom or store phone and tell him to bring his keys with him.
Enter an opening code in the register, which often involves going through the "cash pick up" or deposit process. You may not have time to wait for the manager to come to the selling floor. If that happens, you can use your register's computer system to get the drawer to open.
Stores have times throughout the day when they pick up and deposit cash into the register. There should be a command on your computer screen that denotes "cash pick up" or "cash deposit," or you may also have to select a command called "point of sale" on your computer screen to trigger this process, according to B2B Soft's procedures for opening and closing cash registers. You shouldn't need to put in any dollar amounts. Just using the commands should prompt the cash register to come open.
Use the "No sale" button. Try using a button you can find on your register keyboard called "No sale," according to Michigan State University. If present, this button should make the drawer come open.
Open the drawer with a ruler or flat-head screwdriver. If opening the drawer with computer commands or ringing up a sale does not work, there may be something stuck in the cash register drawer. According to Learn-Cash-Registers, what you should do in this case, is put the ruler in the the top corner of the drawer and move it from side to side. This should dislodge whatever is keeping the drawer from opening.
- register with cash image by elke peterson from Fotolia.com