Office managers are individuals responsible for the day-to-day operations of a particular office. The role of an office manager is to maintain efficiency throughout an organization. Though no degrees are required, most employers prefer office managers to possess post-secondary education. Office managers must be proficient in time management, organization and communication. Successful office managers are flexible, loyal, confident and motivational.

Time Management

Developing and maintaining time management skills is essential for any office manager. Time management skills reduce stress and lead to a more productive day. When the work day begins, you can complete those tasks that you feel most resistant to completing. The sooner you get those tasks completed, the less time you spend putting them off. You can also create a schedule to get the time-sensitive items done first. Checking emails can fit in between tasks during the course of the day. One of the biggest reasons there are time-management struggles is because office managers are simply working inefficiently.

Conflict Resolution

No doubt you've seen situations where different people with various goals and needs have come into conflict. Whether conflicts are internal or external, conflict resolution techniques are important skills to learn. When learning the skills, it helps to be flexible, courteous and respectful. It is necessary to communicate openly in a positive and productive manner. Each party needs to come together and work cooperatively on the issue. One step in the resolution process is very important – remain neutral at all times.

Stress Management

Stress occurs in human beings when there is failure to adapt to changes in their environment. Stress can interfere with your ability to work, care for yourself or manage your personal life. It's in a manager's best interest to keep stress levels in the workplace to a minimum. It is imperative to remain a positive role model, especially during high stress situations. One way to reduce stressful situations is to maintain an organized environment. Employees should have clearly defined roles, responsibilities and rules.


Being organized isn’t just about physical organization. Organization is also a state of mind. Functions are accomplished more efficiently when they are planned for. One of the most fundamental aspects of being organized is formulating routines. Adapted organizational techniques save time, money and stress. A well-organized office allows staff to work smarter, not harder. The natural flow of day-to-day tasks runs in a smoother and more efficient manner when everything is organized.