The position that a manager holds is important in any company. From the performance of the staff to the continued quality of the product, the buck stops with management. Granted, specific details of the job description vary depending on the type of business. There are basic duties, however, that fall under every manager's responsibility, regardless of the industry.
It's up to the manager to have an exhaustive knowledge of the business's needs and how to hire to meet those needs. For starters, recruitment and interview techniques must be mastered to find the right people for the job. But it's also vital to know the proper amount of staff. Too few or too many team members is counterproductive to production and profitability, respectively.
First and foremost, develop an efficient and effective training program. A uniform plan needs to be in place for everyone to be on the same page. In a sense, this duty is never done, as employee turnover is a undesired, yet inevitable fact of management life. Having the proper training program in place softens the blow.
Effective scheduling is important on several fronts. Just like staffing, you need to be dialed in to your company's needs and schedule the right amount of staff for any given task. Previous trends, time of year and special events or projects are a few examples of things to be mindful of. Another key component with scheduling involves communication with your employees. Familiarize yourself with their availability and anything in their nonwork lives that could affect their job.
Many companies have designated departments for this, but quality control always falls under a manager's jurisdiction in some form. Employees' performance must be monitored to ensure company standards are being met. The work done ultimately falls on you, for better or worse. Consistent feedback and evaluations are two ways to keep the communication lines open.
As a manager, it's your responsibility to monitor your client's opinion of your business. You must know if their needs are being met. You'll look for areas for improvement. Customer service, especially in the face of a recent bad experience, is a learning opportunity. Never make assumptions. Talk to your customers about how you can improve their experience. This will allow you to better anticipate their needs in the future.
Your supervisors appreciate your feedback. Take stock of what works and what doesn't in regards to company policies, Report what you've learned. There's always room for improvement and streamlining. You are the eyes and ears for the top brass. Communicate with them regularly.