The Effects of Lack of Employee Training

by Tessa Holmes ; Updated September 26, 2017
Training enhances employees' understanding of work-related tasks.

Many businesses are operational and successful because of their employees. Employees often are responsible for the bulk of work to be done, as well as customer satisfaction and the quality of products and events. Without proper training, employees both new and current do not receive the information and develop the skill sets necessary for accomplishing their tasks at their maximum potential.


Without proper training, businesses can lose employees. This can occur for varying reasons, including the inability to complete tasks and assignments properly and failure to comply with company rules and guidelines. Because hiring and training new employees costs more than simply training current ones, a lack of proper employee training actually costs companies and businesses money.


If training is not carried out often and effectively, new hires and older employees are not taught and told to perform identical tasks and assignments the same way. Old training techniques become outdated, causing unnecessary conflicts in the workplace. When employees are not trained, the protocol and guidelines that they ought to follow are not stated clearly, creating an environment of chaos, confusion and conflict.

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Decrease in Production

Training keeps employees focused and up to date on the most effective ways to do their jobs. Without training, employees are less likely to complete tasks quickly and effectively enough. This can cause a lull in the production of the company, and that can in turn dramatically reduce the business' profit. Once profit is reduced, it becomes more difficult to allocate time and money to training and to company upkeep.

Customer Service

If employees are not trained or if they do not receive proper training, customer relations suffer. Employees who do not know what is required of them do not fully understand how to converse with customers and how to provide the customer with what he seeks. Without employee training, customer satisfaction often declines, also leading to a reduction in profit for the business.

About the Author

Tessa Holmes has been writing professionally since 2007. Her short stories and articles have been published on Relevantmagazine.com and in the "Cypress Dome." She has worked with the "Florida Review." She holds a Bachelor of Arts in English from the University of Central Florida.

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