Supervising managers go by an assortment of titles in business organizations. Of all managers, they work closest to frontline employees and customers. They are generally charged with executing top and middle management directives. This includes monitoring employees' workplace performances. Communication skills, conflict resolution, delegation and employee evaluations are some core supervisor training topics.
Effective communication skills are critical for supervisors. They may be responsible for informing workers of higher management business goals, projects and initiatives. They also help employees with goal-setting related to their duties. Supervisor training areas can cover management listening skills and techniques for motivating employees through effective communication techniques.
A supervisor supports employees by assisting them in performing their work details and helping them grow professionally. Supervisor skills needed to facilitate employee development include coaching employees, providing positive and corrective feedback and assisting employees with goal-setting.
Supervisor training can cover the basic steps managers use to resolve workplace conflicts. Conflict resolution training objectives can define key terminology related to areas such as interpersonal skills, interdependence and emotional involvement. A seminar or workshop can deliver information such as the steps in the conflict resolution process. It can also provide tips for managing employee competition and avoiding taking sides.
Delegation is a defining element of a supervisor's role. Proper delegation reduces stress and overload. A training seminar can cover the steps to successful delegation, including the "when," "who" and "how" of delegation. Supervisors can undergo self-assessment to determine whether they are micro-managers in the delegation process and how to let go of duties that can be delegated.
Evaluation meetings are important to employees. This is where they receive feedback from managing supervisors. Supervisors can learn techniques for creating a relaxing atmosphere during formal evaluation meetings. While the evaluation process will vary widely between organizations, a supervisor workshop can provide an overview of industry standards for conducting effective evaluation meetings, as well as key performance evaluation measures.