If going to work gives you an ache in your gut, you could be working in a toxic environment that is caused by untreated, uncivil behavior. You deserve to feel respected in your work environment. A workplace in which employees are demonstrating anger, emotional frustration and intolerance to individual differences is uncivil. Employees might not know appropriate behavior for the workplace and might be relieved when supervisors educate workers on the importance of civility and the effect of controlling actions and words. After all, a healthy workplace means a healthy bottom line.
Effect of Civility on Morale
Heavy workload, long hours and incessant deadlines create stress and frustration in the work environment. If tempers have a tendency to flare, it could result in low workplace morale. The uncivil workplace could escalate to illnesses, anxiety and depression for an employee and absenteeism for the company. The situation could worsen as staff members start looking for work elsewhere because of poor morale. Civility in the workplace is important for employees to work in a nontoxic environment that has a positive effect on morale.
Civility and Productivity
Bad manners, disrespect and isolating behavior patterns are the building blocks of an uncivil environment and cause possibly irreparable damage to the business. For this reason, it takes more than managing operations to keep a business profitable. Focusing on civility in the workplace is just as important as operations, or the business could find itself with loss of productivity as employees focus on coping with workplace issues instead. Focusing on communication and addressing misunderstandings and conflicts are important to avoid unproductive workplace distractions.
Civility and Returning Customers
Some personalities excel at customer service and have a knack for using the right etiquette to make customers feel warm and welcome. Impressing a customer with the etiquette of courtesy and helpfulness has a stronger impact than a store's discounts, according to research conducted by the consulting firm PublicVirtues.com. Workplaces that enforce and embrace civility through their etiquette are likely to see returning customers.
Tips for Civility in the Workplace
Civility is important for workplace morale and productivity. To be in an emotionally draining environment for at least seven hours a day takes a toll on an employee. As a supervisor becomes aware of the effect it is having on the workplace, she can implement measures for a healthier work environment. Employees must understand to attack problems, not people. "Why are you late?" is more appropriate than, "You are lazy today." Every employee has his own strengths and his own perspectives, which deserve attention. A positive attitude is contagious.
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