Healthcare providers are often held to higher standards for professional behavior than other professional groups. The healthcare industry works on behalf of individuals and families, and unethical or unprofessional behavior is not acceptable. There are many ways for healthcare providers to offer quality care while exhibiting professional behavior.
Healthcare providers should at all times respect the privacy of patients, patient families and other hospital or clinical staff. Exercising confidentially includes refraining from disclosing personal information to third parties and avoiding gossip.
Demonstrating professional behavior requires maintaining a pleasant disposition, regardless of personal mood or problems. Healthcare providers should answer the questions or concerns of patients and their family members without portraying a negative attitude. Professional behavior is focusing on the needs of others and providing the highest quality of assistance.
Healthcare providers must avoid emotional outbursts and maintain professional composure at work. Although problems often arise, the behavior of a nurse, physician or other healthcare professional must never lead to violence.
Professional healthcare workers practice cultural sensitivity. Issues of race, religion, political affiliation, sex or sexual orientation must not interfere with a healthcare provider’s manner in dealing with staff, patients or family members.
Respecting individual boundaries is important. Demonstrate respect for others by knowing when to avoid exploring a topic or refraining from discussions. A healthcare provider should refrain from making negative comments or perform any actions that do not reflect dignity and respect.
It is unacceptable to argue in front of patients or make insulting comments in the presence of other staff members. Although staff members may disagree, it is a healthcare provider’s duty is to settle the matter in private.
Many healthcare providers discuss sensitive issues with patients or family members, such as diagnoses or prognoses. A healthcare provider should never be dishonest in these situations.
It is as equally important for the healthcare provider serendipitous to display common courtesy as it is in any other profession. Common courtesy techniques include formal introductions, friendly tone, handshakes, eye contact and willingness to listen.