Engaged employees ensure a business succeeds. Higher profitability, revenues and lower turnover were all shared by businesses in the top 24 percent of employee engagement, according to a Gallup International poll. Asking key questions of employees to know them better will help ensure you're on your way to developing employee satisfaction and a healthier bottom line.
Management might ask for feedback about how it's doing. Specifically, ask each employee what management should be doing differently and how it could make the employee's job easier. Every employee will answer these questions differently, and management will learn the management style best suited to each employee. Some might work best with limited interruption while others might enjoy frequent discussion or collaboration around projects and company objectives.
Asking employees what they like and don't like about their jobs provides insights into each employee's relationship to her work environment. If an employee has a solid track record of performance, but says she doesn't feel challenged, it might be time to provide her with new duties that make better use of her skills. Asking employees if they have all the resources necessary to do their job effectively can produce surprising insights; a call center operator's faulty headset might be reducing call volume as she strains to hear a customer on the other end. A desk worker might stand up and walk around frequently because of low back pain, which could be relieved with a chair apparatus.
Hobbies And Special Interests
Employee engagement involves knowing employees on a personal level so incentives and recreational activities are effectively tailored to their interests. Knowing employees are interested in musical theater, play softball on weekends or volunteer at the local animal shelter are all valuable pieces of information. To encourage employee productivity, the company can offer performance bonuses, which include concert tickets and charitable donations that match the employees' personal interests. A Friday afternoon office outing can revolve around common employee activities, such as bowling or playing soccer.
Although you don't want to share deeply personal information with your employees, knowing their family makeup as well as sharing your own can demonstrate you're a human being as well as a boss. Understanding the fuller picture of your employees' family life is a starting point toward developing benefit programs that have meaning to them. Including an employer-match program into a tuition fund for employees' children or funding summer camps are ways to use employee information for positive effect.
Catherine Lovering has written about business, tax, careers and pets since 2006. Lovering holds a B.A. (political science), LL.B. (law) and LL.L. (civil law).