Most of us who run businesses deal with the United States Postal Service on a daily basis. We generally don't think twice about how we get the mail until something goes wrong. In that case, we have a tendency to become enraged but – take a breath. There are people who can help, and one of those is the Postmaster General. Needless to say, she's not the easiest to contact. If you have issues with your mail, you may want to check with your local post office or the Inspector General first. If you must speak with the Postmaster General, rest-assured, she's just a letter away.
The U.S. Postmaster General is the CEO of the USPS – the massive organization that deals with the majority of America's mail. The position is currently held by Megan J. Brennan, a 30-year Postal Service veteran who holds a Master of Business Administration degree from Massachusetts Institute of Technology. She's actually a landmark Postmaster because she's the first woman to hold the coveted spot. As the Postmaster General, Brennan strives to improve the United States Postal Service's quality and streamline their process. She hopes to make the whole organization more technology- and-customer-centric.
We're in the digital age, and almost anyone can be reached through email. The postmaster general's contact is Megan.J.Brennan@usps.gov, but as the Chief Executive Officer of a company with a 640,000-person workforce, she's probably inundated with new messages. It may be worth contacting the organization's general hotline first to see if the staff there can resolve your query. Alternatively, you can reach the Postmaster General through snail mail – after all, that is her specialty.
The United States Postal Service does not offer a direct line to the Postmaster General. Instead, they recommend you contact 1-800-ASK-USPS to file a complaint. If you want to report fraud, identity theft or mail theft, you can contact the U.S. Postal Inspector General's office through an online complaint form or by sending a letter to:
1735 North Lynn Street
Arlington, VA 22209-2020
The Inspector General is in charge of all crimes regarding the mail and employee misconduct, abuse of authority or any other workplace violation regarding the USPS.
Sending a letter is actually the best way to directly contact the Postmaster General. You can address the letter to:
Megan J. Brennan
Postmaster General and Chief Executive Officer
475 L'Enfant Plaza, SW
Washington, DC 20260-2200
If you happened to send a letter and didn't address it to Brennan specifically, don't fret. All it takes is the words "Postmaster General" and the proper address to get it to the right place. If you want to ensure that the letter was received, make sure to send it by certified mail and ask for a proof of receipt. The Postmaster General has a big job and looks after a lot of employees – it may take her a while to get back to you!