Bank of America is one of America's most expansive banks by assets. There are over 5,900 branches across the country along with several locations in 40 different countries around the world. Since Bank of America has such an extensive network, letters should be send to the headquarters where they will likely be passed on to the appropriate personnel.
Include a self-addressed stamped envelope so that the Bank of America representative who handles your request will have less work to do. This will save them time and allow them to focus on addressing your issue.
Address the letter to Bank of America and send it to the following address: 100 N. Tryon Street, Charlotte, NC, 28255 United States. This is the address for the bank's headquarters. By sending it here, it will likely be forwarded to the department that can best handle the request.
Take the letter to a local post office or postal service provider and pay for postage. You might request delivery confirmation, so that you can receive notice one the letter arrives at its destination.