The International Organization for Standardization (ISO) develops standards for use by business and government. Documentation standards are covered by ISO 9001:2008, quality management systems.
The purpose of the documentation covered by ISO 9001:2008 is to transmit information and share knowledge within the organization. Documentation is a way to manage and control how people in the organization perform processes.
According to the ISO, the required quality management system documentation includes a quality policy and quality objectives; a quality manual, specifies procedures and documents the organization needs for effective planning, operation and control of its processes and specified records.
Specified Procedures and Records
Specific documented procedures required by ISO are control of documents, control of records, internal audit, control of nonconforming product, corrective action and preventive action. ISO provides a list of 21 specified records, including management reviews, results of design and development reviews, verification and validation, and the results of many other internal processes.