Definition of a Customer Service Administrator

by David Harris ; Updated September 26, 2017
The duties of a customer service administrator can vary, depending on the job.

Customer service administrators are responsible for doing secretarial and clerical work for people who deal with customers. They are an important part of a company, helping customer service agents successfully handle complaints and questions.


Customer service administrators answer telephones and emails, deal with invoices and file reports. The job will vary from company to company. Some customer service administrators may help salespeople make sales or even do some accounting.


Customer service administrators must possess strong written and spoken skills since they will deal with customers and sales agents. Although most of these jobs do not require more than a high school diploma, many companies prefer customer service administrators with job experience.

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According to PayScale.com, customer service administrators make between $10 and $20 per hour, based on experience, as of August 2010. In some jobs, customer service administrators also make a percentage of the commission on sales as well.

About the Author

David Harris is a writer living in Portland, Ore. He currently is the editor-in-chief of the online magazine Spectrum Culture. He holds a Master of Fine Arts in creative writing from Sarah Lawrence College.

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