Management carries the responsibility of casting vision, communicating objectives and ensuring the needs of the employees and customers are met. Effective communication between management and employees is a vital element to creating a positive environment for people to work in. Effective management communication provides subordinates with the ability to trust leadership, have a good understanding of what is expected of them and results in employee satisfaction.
Communication is the exchange of messages using words, actions and symbols. Effective communication is accomplished when the sender accurately delivers the message and the receiver comprehensively understands.
Management is an official leadership position given to a person or persons that govern a team or group of people.
The function of effective communication between management and employees is to inform, instruct and provide direction. Mangers provide updates, new policies and other organizational information from the top-down. They instruct employees through training and development, personal assessments and one-on-one interactions. Direction on the objectives of the department and the needed logistics and steps required to accomplish the tasks is delivered through effective managerial communication.
Upward communication is when a subordinate sends a message to a leader over her. Examples of upward communication are filling out a feedback survey, providing an update to management about a projects progress and informing a manager in another department of changes made that will affect his department. Downward communication is when leadership, such as management, sends a message to subordinates. Downward communication can be a work performance assessment, a memo informing employees of a schedule change or a corporate meeting lead by the CEO.
Communication between management and employees can take on different approaches. A flat organizational leadership approach encourages employees to question, provide feedback and share their opinions with management. A vertical leadership approach restricts employee communication with the expectation that employees listen to managements instructions and follows without a response.
Communication is a complex process that must consider the businesses organizational flow, its members and cultural expectations. What may be considered effective communication for one manager may not be effective for another. The same is true for the people who make up a department. Effective communication takes time, trial and error and time getting to know the culture and norm’s of the people being lead.
- office manager image by Mat Hayward from Fotolia.com