Importance of Effective Communication at the Workplace

  Reviewed by: Michelle Seidel, B.Sc., LL.B., MBA
  Written by: Jill Harness      Updated November 02, 2018
two people looking at a laptop

Improved communication at work is directly related to increased productivity in a company. That's because employees aren't struggling to understand each other, their duties or the company's overall goals. It can take time and money to improve communication in a business, but the end result is almost always worth the effort.

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  • The benefits of effective communication in the workplace are increased productivity, decreased employee conflicts and improved customer relationships.

Increased Productivity

Every business can benefit from increased productivity, and effective communication practices can help achieve this goal. It can also help managers better understand their employee's talents and skills, assign them to the most suitable jobs and give clear direction to ensure the work is done properly and in the shortest amount of time.

Effective communication is critical to efficient job training. When an employee begins knowing exactly what is expected, he or she will be able to jump in with both feet. On the other hand, an employee who doesn't understand the job will either flounder and make mistakes, or repeatedly ask for help.

Reduced Conflicts

Most conflicts in the workplace are caused by communication breakdowns. It only makes sense then that effective communication can reduce conflicts in the office. The three most common types of conflicts in a workplace are:

  •  Misunderstandings or the feeling of being misunderstood.
  •  An inadequate understanding of how other people communicate.
  •  Someone feeling that their needs are not being met or are being ignored. 

Furthermore, communication conflicts can arise when workers are from many different cultures and there may be misunderstandings related to language and interpretation. Effective communication within the workplace can help ease all of these potential problems.

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Better Client Relationships

One of the most important aspects of successful salesmanship is building quality relationships with customers. The single best way to do this is through effective communication. Every employee working in customer relations needs to have excellent communication skills. Poor communication in a customer service department can result in lost sales and a tarnished reputation if the customer feels they were misunderstood or mistreated and shares their story with friends, family or the world at large on social media. Above all, it is critical that a company practice excellent communication with their customers before, during and after a purchase.

Other Benefits of Effective Communication

Effective communication in the workplace cannot be overstated. When the goals of a company are clear and everyone is on the same page, there tends to be an improved workplace culture since employees understand where they fit in and what they are supposed to be doing. Bottom line, it improves morale.

Employee relationships can also benefit from good communication, which results not only in the employees being more productive but also in improved morale as they may begin to think of one another as friends rather than just co-workers.

Effective communication will also allow management to know what works and does not work when it comes to motivating employees, ensuring the company spends time and resources on motivating techniques that actually work. This is yet another way good communication techniques can improve morale.

Companies with good communication practices encourage employees to speak up and employees tend to feel more comfortable in these settings. This can result in greater innovation as the employees do not feel like their ideas will get shut down when they are shared.

About the Author

Jill Harness is a blogger with experience researching and writing on all types of subjects including business topics. She specializes in writing SEO content for private clients, particularly attorneys. You can find out more about Jill's experience and learn how to contact her through her website, www.jillharness.com.

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