Quality control is a structured process designed to ensure that a particular product or service is satisfactory to both customer and business. Quality control can be used to scrutinize a product or process and verify that certain company standards are being met. If necessary, a product or service may be stopped for not complying with quality control standards previously set forth by the company until the problem is resolved. Enforcing strict quality control leads to successful business.
By adhering to company quality control standards, the products or services being produced are assured of being satisfactory to the intended customer. Quality control is the method responsible for catching mistakes that otherwise might lead to a product recall, employee injury or lawsuit. It is also the method responsible for assuring customer satisfaction.
Running a business with a reliable system of quality control implemented ensures consistent production, delivery and sales. By operating under and adhering to a given set of quality control guidelines, a reliable pattern of expectations is produced over time, leading to more accurate planning in terms of production cost and overhead.
Quality control affects employees as much as anything. While it is the employees' responsibility to adhere to production quality control guidelines, they are also responsible for conducting themselves in a way consistent with the company's quality control protocols. An undertrained or misinformed employee may lead to serious production inadequacies. Whether or not employee training and supervision falls under a company's quality control umbrella is based on the individual businesses policies.