Interpersonal skills are an essential part of being a manager. Managers must be able to communicate effectively with their subordinates and organize them to work efficiently and effectively as a team. Some managers also deal with customer complaints, often as part of an escalation process when customers are already disappointed or upset. Numerous professionals have developed ways for managers to learn these skills, but one of the more fun ways is to learn them via a game.
Playing With Style
One series of games that's available for interpersonal skills training is called Playing With Style. There are 10 separate card games that can be played with Playing With Style, all of which are meant to help players identify the various "styles" of personality that people possess, and to adapt to those personalities. Though more effective when used with the HRDQ training course, Playing With Style is a great series of games for teaching management and lower employees alike how to identify, communicate and work with all types of personalities.
The name of this game says it all. Managing People utilizes role playing scenarios that allow managers to practice and hone their people and communication skills in a low-risk, low-pressure environment. Participants are split up into teams, and they're then faced with a number of volatile situations involving other people. There are five potential solutions to each given situation, and teams must discuss amongst themselves and agree on the best solution and present it to the game's software. The actual answering is secondary, and it's the negotiation and communication of the decision that yield most of this game's benefits.
Sometimes managers do too much talking and not enough listening, and there are a variety of training games that address this problem. One of them, which requires no software or computer, is called simply Draw a Picture. All participants are given a pen and a piece of paper, and the facilitator calls out directions such as "draw a circle in the center of your paper, and then beneath that circle draw a rectangle." Participants may find that when given general directions they are vastly off the mark, and it will give them insights that they may need to be more specific to get more specific results.
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