Suggested selling is more often referred to as suggestion or suggestive selling. It is a more assertive sales technique whereby a salesperson recommends additional purchases or a higher-end solution to increase the value of the sale; the result is more revenue for the salesperson's company.
Suggestive selling is a delicate balance between recommending value opportunities and coming across as pushy. Suggestive selling occurs when a customer has already indicated interest in purchasing a product or service and you want them to increase the value of the purchase by adding upgrades or additional products and services. This approach is common in many retail and sales environments.
Three basic types of suggestive selling are full-line selling, cross selling and up selling. Full-line selling means recommending additional, complementary products from the same product line or related category. Cross selling involves selling different, unrelated products or services to the same customers. Up selling is upgrading or enhancing the purchase of a given product or service to make it bigger or better.
Full-line selling could involve a salesperson recommending a grass trimmer to go along with a lawn mower purchase as part of a special bundle promotion. Cross selling would include persuading a customer buying a dishwasher to also consider other needs such as a computer or oven. Up selling could involve convincing a satellite television subscriber to buy the premium level package with all the movie channels for a better entertainment experience.
Service or Annoyance
Suggestive selling is either a service to the customer that improves your relationship or an annoyance that could sabotage the sale. The key is whether you show sincere and genuine concern for the customers' well-being or come across as a pushy, money-hungry salesperson. A salesman who views his job as being a problem solver often is good at suggested selling. A salesman who's out to sell stuff at all costs often gets it wrong.