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As more corporations turn global to develop new business models and new market shares, diversity training in the workplace takes on new meaning and importance as employees, no matter where they hail, must learn to adapt, respect and communicate with a diverse group of cultures and people. Diversity training not only prepares employees for what they might expect from people of other nationalities, but also helps global staff perform more effectively.
Understanding Cultural Differences
According to the website Admin Secret, workplace diversity training not only helps staff understand people of different nationalities but also allows them to understand the cultural differences they might encounter. Connecting on a cultural level allows employees to operate in a multi-cultural environment, learning how various cultures think, behave and engage. Certain customs, which might be perfectly acceptable in western cultures, for example, may be frowned upon in Middle Eastern or Asian cultures and training can provide insight into both slight nuances, as well as major differences that can affect performance in the workplace.
Fostering Global Business Success
Working in a global environment means daily exposure to a diverse type of people. How to react, respond, and connect with people encountered in different nations can mean the difference between business success and failure. Diversity training can help business people conduct transactions and business dealings on a global scale by overcoming barriers faced by interacting with those of different nationalities and origins. In this instance, diversity training is utilized for business success, as well as a means to learn about a diverse group of people.
According to a research study by the University of Illinois, diversity in the workplace will become commonplace as the business community becomes more global and, to maintain competency in the workplace, managers and staff must learn to deal with a diverse group of employees. According to the University of Illinois study, those managers who do not learn to interact with a diverse group will risk falling behind in their jobs as more conflict arises because of a lack of understanding. Diversity training will help maintain and raise competencies in the workplace, reducing the potential for conflict, and increasing the effectiveness of the team.
Establishing Fair Workplace
With the globalization of the workplace, many companies employ a wide range of culturally diverse people of all races and genders. Keeping the workplace a fair and balanced environment can be challenging and diversity training allows employees and management to gain an understanding of other genders, nationalities and cultures, lessening feelings of bias that could occur from ignorant or uninformed people. Providing a fair and respectful work environment also allows companies to be compliant with fair labor laws and gives employees a sense of well being and respect.
John Zaphyr is a marketing and sales manager with the Oncology Nursing Society. He has written professionally since1999 and also has editing credits with Friedlander Publishing Group. His articles have appeared in the "Pittsburgh Tribune Review." John earned a master's degree in English education from the University of Pittsburgh.