You can't possibly win every argument, but you can limit the arguments you have by coming to a mutual agreement through negotiation. At times, conflict will be resolved in your favor, and at other times, in favor of the person with whom you are having a conflict. Your skill in negotiating will help you face problems during negotiations to help you accomplish goals and avoid long-term problems for a healthier organizational environment.
Authority to Negotiate
Before entering into negotiations, be sure that the person you are negotiating with has the authority to make decisions.
Negotiations can be intimidating. Some negotiators use sarcasm and bully tactics to make you feel uncomfortable and inferior just to get what they want. In a negotiation, the purpose is to come to a mutual agreement. Aggressive behavior can create resentment, create a hostile environment and build poor relationships. Instead, showing respect during negotiations to understand the sides of both parties should result in long-term benefits.
Understanding Each Other's Needs
Emotions can rise during negotiations to the point where the parties do not take the time to understand each other's needs. They can only think about their own interests rather than trying to come to a mutual agreement. The other party does not have to be considered the enemy. They have expectations just as you do. With both parties acknowledging each other's needs, you can reach a satisfactory agreement.
Negotiations must move forward in order to reach a decision. If one side is being obstinate with no room to concede, you may need to take a more drastic approach. Ask him if he wants to continue with the discussions. Perhaps he would like to speak with someone else. Ask him if he is uncomfortable and if there is anything he needs to make him feel at ease with the negotiation. By reaching out to let him know that you are putting his needs first, you may find progress with the negotiation.
- Jose Luis Pelaez Inc/Blend Images/Getty Images