Business ethics promotes the values a society or culture finds acceptable. Many companies create a code of ethics for their employees to follow which ensure that patrons are treated with respect. Bank tellers are required to follow ethical standards which should make sure that employees do not take advantage of their position in the company and use their knowledge for personal gain.
U.S. Bank sets four primary ethical principles for its employees: uncompromising integrity, respect, responsibility and good citizenship. This organization expects employees such as tellers to do the right thing and not compromise business stakeholders, treat everyone with dignity, be accountable for actions, and comply with the laws of the banking industry.
Ethical codes do more than promote a strong company culture. They present a good image to the general public who use the company’s services. Bank tellers are often the front-line workers at a bank; allowing them to avoid following the ethical code can create a negative perception with consumers.
Bank tellers have access to sensitive patron information such as address, account number and account balance. Tellers are expected to keep information confidential. Bank tellers are also expected to not steal from the company or the patron when handling money, and are normally required to count money several times before handing it to the patron.