With organizations expanding their boundaries into wider areas, encountering interorganizational conflict is a possibility. Whereas intraorganizational conflict deals with friction within an organization, interorganizational conflict occurs when two or more organizations create friction.
The three types of interorganizational conflict are substantive conflict, emotional conflict and cultural conflict. Each is dealt with differently.
Substantive conflict occurs when a basic disagreement arises between the two organizations at a fundamental level. For example, the People for the Ethical Treatment of Animals would have substantive conflict with an organization that experiments on laboratory animals.
Emotional conflicts takes place when individuals between the organizations find themselves reacting on an emotional level–out of fear, jealousy, envy or stubbornness.
Interorganizational conflict also can occur based on cultural needs and desires. These conflicts are often the result of basic misinterpretation.
Interorganizational conflict sometimes can be resolved through mediation, open dialogue or cultural understanding. In some cases, however, due to the very nature of the various organizations, there can never be a resolution to the interorganizational conflict.
- University of Colorado, Conflict Research Consortium, International Online Training Program On Intractable Conflict: Intraorganizational Conflict
- FreeBusinessTips.com.au: How Conflicts Build Up, and How To Resolve Them
- Cramby River Consultants: Mediation as a Management Tool
- "Organizational Behavior;" John Schermerhorn et al; 2003
- Exploring Interorganizational Conflict in Complex Projects; Terje I. Vaaland and Håkan Håkansson