Preparing an employee to become a supervisor is critical to the future success of a business. Supervisor training needs to be memorable to be effective, and it needs to supply future company management with the necessary tools to make sure that the company stays on the course of prosperity.
Managing Diversity and Stress
The workforce of today is much different than the workforce of a generation ago. Today, a supervisor is faced with an employee population made up of diverse cultures, religions and abilities. With the heightened emphasis placed on an employees' legal rights in the workplace, a supervisor needs to find that balance between keeping the company's interests in mind and being respectful of the employees' needs as well. It is important that a new supervisor understand the diversity found in the workplace, and study the various ways that employees display and receive respect. In order to get the most productivity possible from a group of employees, it is necessary to let them know that their individual needs are just as important as the needs of the group. To accomplish this, a supervisor needs to learn how to respond to the different cultures in the workplace, and also understand how to create an atmosphere of teamwork. Much of the training around these situations involves cultural sensitivity training that will help a new supervisor understand how to address a multicultural workforce, and get them to work together.
Stress is a part of the work place everyday, and one of the best ways to learn to help others manage stress is to learn to deal with stress yourself. A new supervisor needs to learn to stop and analyze a situation before reacting. These are commonly referred to as "knee-jerk exercises" where a supervisor is taught to temper his initial reaction to a situation by taking the time to listen to all the facts first. It is a patience exercise that will help a new supervisor understand the benefit of taking a deep breath before deciding to act on a situation.
One of the most important tasks facing a supervisor is facilitating teamwork among the various members of the team. One of the key ingredients to establishing a supervisor as the focal point of a group is the group's trust in the supervisor's abilities to lead. A very effective exercise for a new supervisor in team building is an exercise where the supervisor takes the time to evaluate each member of the group, and then understand the individual member's strengths and weaknesses. A supervisor who is effectively able to assign tasks to members of the group based on the strengths of those members will show an ability to delegate responsibility that makes sense to the group. This is one very effective way to build teamwork, and it also helps the new supervisor gain respect from the team members.