The Effects of Positive Conflict Resolution in Organizations
Small companies that effectively deal with conflict are often the ones that succeed in consistently generating profits. The effects of a successful conflict resolution program strengthen the bonds between workers and management. Organizations benefit from a commitment to quality employee relations and a team environment. The occasional conflict is regarded as a challenge and growth opportunity.
When conflicts are resolved by a strong manager who serves as a mediator for embattled employees or by the workforce team, the overall communication between everyone at the business improves. Employees are encouraged to voice opinions and ideas without fear of heated discussions turning into embittered affairs. Workers also realize they can come to leaders with concerns regarding fellow workers and know that management will help resolve these issues in a positive manner.
It takes strong leaders to effectively implement a conflict resolution process that works. This leadership grows stronger due to the success in solving these problems. Workers' respect for a manager grows when they witness the empathic and professional way in which he deals with personality clashes, work task disputes and conflicting ideas. The leader himself is buoyed by his success at the difficult job of managing disagreements.
The workplace can become nearly unbearable when a solid method for dealing with conflicts in not in place. Tension invades the atmosphere, because employees are unsure as to how to behave toward one another. Unprofessional incidents such as employees muttering under their breath, the issuance of sarcastic remarks and rude actions can become routine. These types of behaviors are not present when an effective conflict resolution strategy is maintained. Instead, the environment is congenial and professional in nature, because the problems have been addressed.
Teams become stronger when conflicts are addressed fully. Team members learn to trust in one another and in management more so than before due to accomplishing conflict resolution. Leaders and the employees enjoy a sense of freedom that allows them to propose ideas and relate concerns that might not be popular with everyone, because they know there is a system in place to deal with disagreements in a professional manner so that everyone is heard, parties are involved in brainstorming solutions and a reasonable resolution will be obtained.