Organizational behavior is a broad branch of business study that analyzes how people in an organization act, and what an organization can do to encourage them to act in certain ways beneficial to the company. Organization behavior borrows from many disciplines, including management theory, psychology and efficiency analysis. While pinning down exactly what organization behavior is or how it works can be difficult, several concepts help define what areas it affects.
Leadership refers to who leads a company and what type of leadership styles are used, from the lowest managers with only a few direct reports to founders and CEOs. Leadership styles should fit both the company and its goals. Some companies benefit most from a forthright leader who manages by example and can be ruthless when necessary. Other businesses work best with a leader who shows strong relationship building and emotional intelligence, taking time to coach each employee in new skills.
Organizational behavior is primarily concerned with company culture, the attitudes and mores that make up how employees are expected to treat one another, their jobs and customers. Companies should encourage a strong culture and adopt the values necessary for success in the business and development of all employees.
The company structure is how the business is actually built. This is a major factor when it comes to leadership styles and company culture, and is often discussed in detail as part of organizational behavior studies. A tall structure has many layers of management and can become very bureaucratic. A flat structure has only a few layers and tends to be more organic. Lean organizations reduce waste and increase efficiency whenever possible. All structures have their benefits and their disadvantages.
Methods of Communication
Leaders and employees must have ways to communicate with each other, so another large part of organizational behavior involves the study of communication options at a workplace. Body language and nonverbal cues are important, but technology is also necessary. Workplaces regularly use email, chat and mobile systems, each of which have their own effect on how messages are perceived and used.