Quality management will allow an entity to perform efficiently and effectively. Quality management involves leading, planning, staffing, organizing, controlling and motivating others within an organization. Even though the ultimate goal of quality management is to satisfy clients with quality products or services, the quality must be evident in every department of the organization, from the manufacturing department to the custodial services. There are five key components to a quality management system: Key players, purpose-driven communication, top-notch training and motivation, research and improvement.
Building a Quality Management System
Hire key players with proven success in their respective areas of expertise. Each person should feel empowered by being permitted to be a part of the decision-making process.
Establish purpose-driven communication by establishing a vision and mission statement for the organization. Communicate the vision and mission statements from the top of the organization to the bottom. Make it evident to all members of the organization that these statements should govern their interactions with one another, clients and suppliers.
Provide top-notch training. Each member of the organization should be able to learn how to perform his function through professional development sessions, designated mentors and teams. As the organization changes, the training should be reevaluated and altered accordingly.
Establish a motivation system. This involves evaluating the performance of employees and rewarding them accordingly for their efforts. This will encourage employees who are successful to continue; it will encourage others to strive for improvement.
Perform continuous research and use the data gathered for improvement. The research-based approach will allow the company to use the appropriate statistical method to spot potential problems before they negatively impact the organization. The organization should continuously reinvent itself in response to the needs of the people it serves.
Jean O'Hara has been writing/editing educational articles since 2006. She brings expertise in business and relationships, as well as more than 10 years of experience as an accountant, teacher and math specialist. O'Hara holds a Bachelor of Science in business administration, a Master of Education in instructional leadership from the University of Illinois, and an Illinois teaching certificate with an endorsement in mathematics.