Evaluating employees involves more than just an assessment of their immediate performance, particularly when it comes to bank employees. These individuals are responsible for handling large amounts of cash on a daily basis, working with sometimes disagreeable customers and are held to a higher level of ethics and responsibility than employees in many other businesses. These factors—and more—should be considered when conducting evaluations of their performance.
Look closely at their customer service record. Customer service is one of the most important aspects of a bank's operations and employees are on the front lines. Check into any customer complaints against the employee, as well as considering any compliments or special recognition from customers. Pay special attention to their customer service during the evaluation period to see how they interact with customers and how well they've managed the balance between being kind, professional and helpful while still managing to get customers through their transactions quickly and efficiently.
Evaluate their cash handling records and abilities. This is the cornerstone of a bank employee's job and one of the most important elements of it. The ability to count cash correctly and maintain a properly balanced cash drawer is paramount to their position. Review their transaction history and determine if there have been any missing amounts, incorrect ledgers or other financial mishaps during the review period.
Notate the employee's ability to upsell. One of the ways in which banks make money is through the additional financial products customers can take advantage of, such as CDs, investment accounts, loans and smaller elements like safety deposit boxes. Since the employees have the most frequent interaction with customers, it is up to them to subtly persuade customers to take advantage of these extra opportunities. Figure out how often the employee offered a customer one of the bank's various packages or products and how the offer was extended.
Consider the level of professionalism of the employee. Find out if he is on time or frequently late, how professional he is in interactions with other colleagues, whether he ever signs up for special projects, extra shifts or takes over actions that showcase his dedication to the bank.