It is easiest to implement policies and procedures if they are well designed and relevant to the needs and goals of your business and your employees. Truly effective policies and procedures address genuine needs within a business, making employees willing and even eager to implement them because they make operations smoother and give the business added credibility. Management staff are in the best position to implement new policies and procedures do so if they have already demonstrated that they have a history of making intelligent changes that are in the best interest of everyone involved.
Prepare a written document detailing the policies and procedures that you wish to implement. Include information about their purpose and the objectives they are intended to accomplish. Provide step-by-step instructions regarding how to implement them, as well as criteria for assessing whether they are achieving their intended results.
Hold meetings at which you introduce your staff to the policies and procedures that you wish to implement. Start with a general staff meeting at which you provide an overview. Proceed to smaller meetings among different departments with more specific instructions regarding how the policies and procedures apply to them, as well as any special responsibilities and instructions that they need to know. Explain why you are implementing these policies and procedures, and how they will benefit both the company as a whole as well as individual departments and employees. Allow plenty of time for questions and feedback and, if possible, provide hands-on demonstrations.
Schedule assessments of your policies and procedures at regular intervals. Evaluate how your staff is implementing them and they are the right measures to take to achieve your stated goals. Make changes as necessary, and provide your employees with honest feedback regarding their performances. Use clear, measurable criteria to assess their implementation of the policies and procedures, such as keeping a checklist tracking the number of times that a certain action was performed and keeping quantifiable data as to its outcome.
Devra Gartenstein founded her first food business in 1987. In 2013 she transformed her most recent venture, a farmers market concession and catering company, into a worker-owned cooperative. She does one-on-one mentoring and consulting focused on entrepreneurship and practical business skills.