Business operations manuals are essential if your business is growing fast or if you are looking into franchising your business. The first thing you need to do is write a Table of Contents for the chapters of your manual. Your business operations manual should include the following chapters: "Company Vision," "Business Set-Up," "Staff and Legal," "Marketing," "Sales," "Accounting" and "Troubleshooting." Business operations manuals should be extremely in-depth and at least 100 pages in length.
Discuss who the founders are, the principal place of business, your business designation and what you believe in your "Company Vision" section.
Write about how to set up your office, landlines, insurance, credit-card machines or anything else relevant to your business in the "Business Set-Up" section.
Discuss independent contractor agreements, employment-at-will status, non-competes, sexual misconduct forms and company policies and procedures in your "Staff and Legal" section.
Talk about the various avenues the office is using to market the business in the "Marketing" section. In the "Sales" section, discuss commission splits and the cost of products.
Discuss the operators of the accounting department and how you pay your employees in the "Accounting" section. In "Troubleshooting," discuss the procedure for any common problems and tell the reader who to reach out to if there are issues.