How to Manage a Fluctuating Workload

by Gilbert Manda; Updated September 26, 2017
Health facilities sometimes have to deal with fluctuating workloads.

Many workplaces undergo workload fluctuations, depending on the kind of work. If you're a manager, you have to know how to handle different workloads. You have to know what to do when an employee takes a vacation or leaves suddenly, for instance, or when you get more business. To run business efficiently, a company should match staff with work demand.

Evaluate your workload during the year and determine a pattern or factors that influence workload. This helps you to know the level of staff you need at a particular time. Some workloads are influenced by the season. If you're a landscaping company, for instance, you have to do most of your work in spring and summer. You know when to hire more manpower. Other workloads depend on the response from clients.

Enlist employees with the types of expertise you need perennially. You need employees with a critical skill set who can work whether the workload has increased or gone down. Keep such positions permanently. Get such workers involved in skill development.

Recruit employees with skills you need on a temporary basis when you're expecting more work. Planning ahead helps you determine the number of people and the type of skills necessary for optimum production.

Create a flexible work schedule that allows some employees to work extended hours during the peak. Provide additional training to a fixed number of employees who can shoulder part of the increased load. Use temporary staff during hiring freezes when the workload has suddenly increased.

Establish a relationship with temping agencies to keep temporal staff on standby. If you're in a business where workload fluctuates, employ part-time workers you can use when you need an extra hand at short notice. A healthcare facility, for instance, could use part-time employees more when the number of patients spikes.

About the Author

Gilbert Manda has written financial news since 2000. He holds a professional diploma from the London School of Journalism, a Bachelor of Science in global business and public policy from the University of Maryland and a Master of Arts in international journalism from City University London.

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