A code of ethics outlines expectations of employees and other company representatives, particularly regarding client interactions.
A code of ethics is a business document outlining professional standards expected of all company workers and representatives. Although it may address internal conduct, it primarily centers on what is expected of employees when engaged in customer-centric activities. It establishes standards by which business representatives are held accountable.
A code of ethics addresses some obligations employees have to the organization. For instance, an ethical code might cover the restrictions against insider trading for corporate employees. It also may outline authority limits for particular job roles and obligations to care for equipment used in carrying out work tasks.
Employees are emphasized in a code of ethics, but organizations sometimes have other people who represent the business in some way. Organizations that rely on volunteers for certain roles would expect those volunteers to adhere to codes when representing the company as well. Similarly, firms might note that associates, partners, suppliers and buyers are expected to follow certain elements of the code.
In contrast to a conduct code, much of the focus in typical ethical codes is on maintaining integrity in public interactions and protecting the company's reputation. As an example, the CFA Institute includes the following line as part of its stated standards for investment professionals:
"Place the integrity of the profession and the interests of clients above your own interests."
A code of ethics goes beyond legal standards, which employees are required to abide by whether expressed or implied in their roles. Specific items should align with the core values of the business. For instance, the Association of College Unions International identifies caring, innovation and diversity among its core values when prefacing its code of ethics. In sales and service roles, codes might address an expectation that employees operate with confidentiality, transparency and fairness in all client interactions.
Pros and Cons
The code enables a company to integrate ethical values into its organizational culture. The values addressed internally and in external relationships can dictate the expectations a business has of its representatives. Generally a good document to have, the time involved in preparing a code of ethics and the requirement to enforce standards consistently are among its challenges.
- A code of ethics is especially vital for international companies given different ethical standards around the world. American businesses are held accountable in the United States by such laws as the [Foreign Corrupt Practices Act](https://www.sec.gov/spotlight/fcpa.shtml), even when doing business abroad.