Organizing your employees into project teams with defined roles and responsibilities typically enables you to achieve your strategic goals more efficiently. You can assemble your teams for a few weeks, months or even years, depending on the needs of the project. Typical examples of project teams include formations generated to complete training, improve processes, respond to a crisis, or support a customer.


When you hire a group of new employees to complete a work goal for a tight deadline, organizing participants into project teams right from the beginning typically helps them transition to productivity more quickly. By assigning tasks and then conducting training sessions for each team, you can ensure each employee receives a consistent message about how to complete a task. Additionally, you can form project teams to create the course materials to train subsequent employees. Subject matter experts, instructional designers, course developers, and writers typically comprise a training project team.

Process Improvement

Hardware and software development project teams typically form to develop new products and services. Additionally, these team members analyze output and seek out ways to increase productivity, reduce waste, eliminate errors, and improve customer satisfaction. These project teams focus on the problem at hand and brainstorm possible solutions, consider alternatives, test options, and implement the best choices on a small scale before deploying the solutions on a wider scale. Project teams prioritize needs, analyze large volumes of data and make decisions about project efforts that should be stopped, combined, postponed, or continued.

Crisis Response

Effective project managers create a risk management plan at the beginning of the project. They designate team members who have the skills, knowledge and experience to respond to certain events that could impact the project, should they occur. If the threat or opportunity arises, team members can take action quickly to mitigate the problem or capitalize on the advantageous situation. High-performance teams establish a comprehensive responsibility matrix to set expectations and ensure that each team member knows what to do and when to do it.

Customer Support

Project teams may focus on a particular aspect of a company’s business, such as customer support. These project teams work together to troubleshoot problems, recommend solutions and maintain customer satisfaction and loyalty. By specializing in good communication, product knowledge and problem-solving strategies, these team members support specific customer needs. Team members may work on virtual project teams, not residing in a single location. They rely on web conferencing software to stay connected with each other and their clients.