Ruth Mayhew

The primary purpose of human resources departments is to serve the needs of internal customers -- the company's employees -- and external customers that include job applicants and candidates.

Once you decide to write a formal letter complaining about harassment at a company, you can't take back your allegations. Therefore, weigh your decision carefully and be certain you have accurate notes and information to support your claim.

Human resources staff must have easy access to personnel files so they can manage them properly for confidentiality and up-to-date employment actions. In addition, record keeping is an essential function for HR departments.